Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Dany Lepage discusses the architectural ...

Life sciences executives are confronting a pivotal juncture in commercial strategy. The pharmaceutical and medical technology sectors in particular face a range of challenges in costs, pricing, ...

KINGSPORT, Tenn. (WJHL) – Residents of Kingsport now have access to a few new systems that allow them to pay bills, report issues, and access their account information “easier than before,” according ...

Hims & Hers, the telehealth company that sells weight-loss drugs and sexual health prescriptions, has confirmed a data breach affecting its third-party customer service platform. The healthcare ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale. If you've been tracking the enterprise customer ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time. For much of the past decade, customer data platforms (CDPs) were positioned as ...

Utrecht-based Eurail BV has acknowledged that customer information has been involved in a cybersecurity incident. According to an official statement, an unauthorized person gained access to the ...

Fast-food giants are racing to bring artificial intelligence to the ordering process, hoping it will reduce errors, speed up service and lighten the load on workers, according to multiple reports.

Tech outlet Wired is at the center of a potential data breach after a lone hacker claimed to have breached Condé Nast and is now threatening to leak the personal information of more than 2.3 million ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

With agentic AI, the database must evolve from a passive ledger to an active reasoning engine that informs, guides, and enables autonomous action. For decades, the database has been the silent partner ...

When it comes to customer feedback the automotive industry has largely stayed traditional, relying on customer feedback surveys and responses. However, as AI applications grow, Volkswagen Group UK is ...