Automation tools change: Salesforce ended support for Process Builder and Workflow Rules, with Flow Builder now the only ...

Salesforce has unveiled its Agentforce platform in a bid to provide enterprises with intelligent conversational capabilities and autonomous agents designed to handle a wide range of day-to-day tasks.

Salesforce Inc. today launched Agentforce Operations, an artificial intelligence system designed to extend specialized AI agents into the back office to automate manual work. Workflow automation tools ...

Automation has always been underlying Salesforce product development, but it's more important than ever to users such as NASA. Salesforce has announced plans to integrate Einstein GPT and Data Cloud ...

At last week's Salesforce World Tour DC, Salesforce announced new Einstein GPT and Data Cloud capabilities for Flow, Salesforce’s business process automation solution. It also announced new Data Cloud ...

Salesforce has introduced Agentforce Operations, an AI-powered platform designed to automate complex back-office processes across systems such as email, ERP, and collaboration tools. The platform uses ...

Salesforce is making CRM talkative by integrating OpenAI’s ChatGPT generative AI model to give chat functions to Slack, Einstein AI and other platforms. ChatGPT set the record in February 2023 for the ...